Shipping Policy

At Lawson & Ellis Washington, we aim to make the ordering and delivery process as smooth and straightforward as possible. Below, you’ll find an overview of how your order is processed and shipped.

Order Processing & Dispatch
Once your order has been placed, we require 1–3 working days to process it. During the week, most orders are processed within one working day. Orders placed on Friday evenings or during the weekend may take slightly longer to process.

Once your order has been processed and dispatched, delivery generally takes 7–14 working days.

Placing an Order
Shopping with Lawson & Ellis Washington is simple:

  1. Visit the product page and select your preferred item.
  2. Click “Add to Cart.”
  3. Check that you have selected the correct size, color, and variant.
  4. Click “Check out” and enter your shipping details.
  5. Make sure your address information is correct before clicking “Pay Now.”
  6. Review your details and complete your payment. All payment transactions are protected using SSL encryption.

Accepted Payment Methods

  • Credit Card (AMEX, Mastercard, Visa)
  • Google Pay
  • Apple Pay

Shipping Costs
We are pleased to offer free shipping on all orders. There are no minimum order requirements or hidden shipping fees.

Order Shipment & Delivery
We work to process and dispatch all orders as efficiently as possible. To help keep our shipping costs reasonable, orders may be consolidated into scheduled shipment batches before being dispatched.

Order Marked as Delivered but Not Received
Once your order has been shipped, tracking information will be provided so you can follow its delivery progress.

If the carrier confirms that your package has been delivered to the address provided during checkout, the order will be considered delivered.

If your tracking shows your parcel as delivered but you have not received it, please:

  • Confirm that the shipping address on your order confirmation is correct.
  • Check with neighbours, household members, reception, or building management.
  • Contact the carrier directly for additional delivery information.

Although we cannot guarantee reimbursement for packages that are lost or stolen after confirmed delivery, our customer service team will be happy to provide tracking details and assist you in requesting further information from the carrier.

Refused Deliveries
If a package is refused at the delivery address, we may be unable to provide further assistance or compensation for the shipment. Any further arrangements may need to be made directly with the carrier.

Important Notice
During periods of high demand, delivery times may occasionally be longer than expected. We appreciate your patience and understanding.

If you need assistance with your order, please contact our customer service team at info@lawsonandellis.com.

If you have any further questions, our team will be happy to assist you.