Privacy Policy

Lawson & Ellis Washington operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Lawson & Ellis Washington is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information is collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, telephone number and email address.
  • Financial information, including payment card information, payment method, payment confirmation, transaction details and related financial information.
  • Account information, including your username, password, preferences and account settings.
  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as previous transactions.
  • Communications with us, including information you provide when contacting our customer service team.
  • Device information, including information about your device, browser, internet connection, IP address and other identifiers.
  • Usage information, including information about how and when you interact with, browse or use the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, use the Services, place an order, contact us or otherwise provide information to us.
  • Automatically through the Services, including information collected from your device and through cookies and similar technologies.
  • From our service providers, including providers that supply technology or process information on our behalf.
  • From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and the Services, we may use your personal information for the following purposes:

  • Providing, personalising and improving the Services.
    We use your information to provide our Services, process payments, fulfil orders, remember your preferences, process purchases, returns and exchanges, manage customer accounts, arrange shipping, provide order updates and improve your shopping experience.

  • Marketing and advertising.
    We may use your information to send marketing and promotional communications by email, text message or other permitted channels and to display relevant advertisements for our products and Services.

  • Security and fraud prevention.
    We use personal information to help authenticate accounts, provide a secure shopping and payment experience and detect, investigate or respond to suspected fraudulent, unlawful or malicious activity.

  • Communicating with you.
    We use your information to provide customer support, respond to requests and maintain our business relationship with you.

  • Legal and regulatory purposes.
    We may process your information where necessary to comply with applicable laws, regulations, legal obligations or valid legal processes.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

This may include:

  • Shopify, vendors and other service providers who perform services on our behalf, including payment processing, IT services, data analytics, customer support, cloud hosting, fulfilment and shipping.
  • Business and marketing partners that help us provide advertising and marketing services.
  • Third parties where you direct, request or consent to the disclosure of your information.
  • Parties involved in a business transaction, including a merger, acquisition, restructuring, financing or sale of all or part of our business.
  • Authorities or other parties where disclosure is required or permitted by law.

Relationship with Shopify

Our Services are hosted and supported by Shopify.

To provide and improve certain features, Shopify may process personal information relating to your interactions with our store, Shopify and other merchants using its platform.

In these circumstances, Shopify may independently determine how certain personal information is processed.

For more information about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • Operate and secure the website.
  • Remember your preferences.
  • Understand how visitors use the website.
  • Measure the effectiveness of advertising and marketing.
  • Provide personalised content and advertisements.

You may be able to manage certain cookies through your browser or device settings.

Disabling certain cookies may affect how some parts of the Services function.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy, security, accuracy or practices of third-party websites.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children except where permitted by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter.

Security and Retention of Your Information

We take reasonable administrative, technical and organisational measures to protect personal information.

However, no security system or method of transmission over the internet can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to:

  • Provide the Services.
  • Maintain customer accounts.
  • Complete transactions.
  • Resolve disputes.
  • Comply with legal, tax and regulatory obligations.
  • Protect our legitimate business interests.

Your Rights and Choices

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request a copy or transfer of certain information.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain types of processing where applicable.

You may exercise these rights by contacting us using the details below.

We may need to verify your identity before completing certain privacy requests.

Marketing Communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.

Even if you unsubscribe from marketing messages, we may still contact you regarding important transactional or service-related matters, such as order confirmations, shipping updates or customer service enquiries.

Complaints

If you have concerns or complaints about the way we handle your personal information, please contact us first so that we can investigate and respond.

U.S. customers may also have the right to contact the Federal Trade Commission (FTC) regarding privacy concerns.

International Transfers

Because we work with international service providers, fulfilment partners and technology platforms, your personal information may be transferred, stored or processed outside the United States.

Where required, we take reasonable steps to ensure that personal information transferred internationally is handled in accordance with applicable privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements or Services.

When we make changes, the revised Privacy Policy will be published on this page and the “Last updated” date may be updated accordingly.

Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any privacy rights available to you, please contact us at:

info@lawsonandellis.com